Please read the following House Rules and inform all your fellow passengers for a comfortbale stay in our hotel. Please note that our general terms and conditions  also do apply.

• In order to comply with public order and the house rules, the hotel’s employees are generally authorized to give instructions to every guest to ban them.
• Open fires, smoking and lighting candles are not permitted in the stairwell, corridor, breakfast room, sanitary areas and hotel rooms. In the event of a violation, we charge a flat rate of € 250.00.
• Hotel rooms and their equipment as well as other hotel property are not to be damaged.
• We ask you to report any complaints about the room or any inconvenience caused by other guests in the house to reception immediately.
• We must point out that any damage caused by you must be reimbursed to the hotel and you will be charged.
• Breakfast time: 
  Mon to Fri from 06.30 a.m. until 10.00 a.m., Sat and Sun from 07.00 a.m. until 11.00 a.m..
• If you leaving the hotel, please close the room door. We also ask you to hand out your room card at reception when you check out.
• For safety reasons, it is not allowed to lean out of the windows – they can only be opened for ventilation. The window sill may not be used as a seat and nothing may be thrown or shouted out of the window.
• Our fire alarm is a loud beep. If this sounds, it is no longer allowed to go to the room and the hotel must be left as quickly as possible using the signposted escape routes. In this case, only the stairs and emergency staircases may be used, under no circumstances may you use the elevators. Emergency exits are marked accordingly. All escape plans are posted at the reception and on the room doors as well as in the corresponding corridors. The emergency escape meeting point is in front of or behind our building, depending on the situation.
• Persons not booked in the hotel are only allowed to enter the rooms after prior registration at the reception. The hotel and its employees can refuse entry in individual cases.
• When using the free W-LAN (if available) for the guest, the provisions of data protection, child and youth protection must be observed. Violations are notifiable.
• Bringing illegal intoxicants and weapons is strictly forbidden and leads to an immediate ban. In this case, the responsible authorities will also be notified of this fact.
• Pets are allowed after registration.
• From 10 p.m., all rooms, corridors and outside areas are quiet. All noise is to be avoided. Failure to keep quiet at night can lead to immediate eviction from the house. The hotel expects other guests, residents and staff to be treated with respect.
• The use of electrical devices brought along such as Kettles, hotplates, music systems or the like are not permitted. Violations and the resulting damage in the room will be charged to the guest in full.
• In the event of a fire, please refer to the evacuation plan, which is located on the inside of your room door.
• The hotel expressly assumes no liability for the loss of valuables (in particular jewelry, cash, laptop, mobile phone).
• Our staff is available for you 24 hours a day. Regular patrols through the house take place at night. The front door is always closed at night. Access to the house is possible at any time after ringing the bell / or by telephone registration. The public areas are video-monitored for security.
• Visitors are only allowed to enter the rooms after prior registration at the reception. The staff can refuse entry in individual cases.
• We reserve the right to dissolve the existing contract and prevent those guests from services if they disregard the house rules and the behavior of the guest causes damage to the hotel or other guests.
• Gross violations of the house rules, the general terms and conditions as well as disregard of instructions by the staff lead to eviction. A reimbursement for services already paid is excluded.

The general terms and conditions of the Hotel Am Leineschloss are also valid – these are available for viewing on our website or can be requested at reception.

Thank you for observing these house rules. If you have any further questions about your stay, we are always at your disposal.

We wish you a pleasant stay at the Concorde Hotel Am Leineschloss and we are pleased that you are our guest.

Your team from the Concorde Hotel Am Leineschloss